Overcoming SHD (Self Help Desk) in 16 Simple Steps The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
Hodor is Coming! Plus, Four More Reasons to Party with BitTitan at WPC BitTitan is coming… WPC is just around the corner and there’s only one right way to kick off the biggest Microsoft partner conference of the year: with the most epic party in...
Part 1: Sink, Swim Or Steer The Course Of The Cloud A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for MSPs who are heading to the...
Selling Multiple Workloads with OneDrive Multi-workload migrations. They’re a great way to increase your profits on your projects. And you should have that conversation with the customers you are already working with. Why? Because it’s a lot more efficient to increase...
The Cure for Your Software Debugging: Part 1 of 3 As a Site Reliability Engineer, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure migrations run efficiently and smoothly for millions of...
MSPs Discuss Getting Onboard With The Cloud The cloud. Either you’re already embracing it as an IT consultant or Microsoft partner, or you know you should and haven’t had the time to make a strategy to focus on it. What’s the best approach? Recently we spoke with some...
