Bits & Bytes

The BitTitan Blog for Service Providers

ESG Research Results: 2020 Managed Services Landscape

ESG Research Results: 2020 Managed Services Landscape

With business models transforming, MSPs must adapt to stay viable. That's why they’re placing strategic bets on outsourced services, security, and software more than ever before. According to Enterprise Strategy Group (ESG), “MSPs now have strong vendor preferences...

Survey Results: How Well Was IT Prepared for COVID-19?

Survey Results: How Well Was IT Prepared for COVID-19?

As workforces around the world transitioned to a partial or completely remote model, new challenges have emerged for IT. BitTitan has been no exception - you can read more about our approach and perspective from BitTitan internal IT in this recent post.  We also...

User Feedback: The Sudden Ubiquity of the Virtual Meeting

User Feedback: The Sudden Ubiquity of the Virtual Meeting

Everyone is talking about the new normal. It’s a world where online is a lifeline and IT is keeping business flowing even though office buildings are empty. We’re all having to discover new ways to live, work, and interact. Virtual meetings suddenly became ubiquitous...

What We’re Reading: February 2020

What We’re Reading: February 2020

Welcome to the February edition of “What We’re Reading,” where we break down top public cloud and channel stories that could impact our global partner base. Let us know what trends you’re keeping your eye on or drop your thoughts into the comment section...

Planning Ahead for Exchange 2010 End of Support

Planning Ahead for Exchange 2010 End of Support

Editor's update: Microsoft announced they are extending end of support for Exchange 2010 to October 13, 2020 due to "an extensive number of Exchange customers" on this instance. Learn more below about migration opportunities and ways to plan around this new deadline

Securing the Weakest Link: Educate End Users about Cyber Risks

Securing the Weakest Link: Educate End Users about Cyber Risks

A disheartening upward trend Nearly every day you read about a new malicious attack on computer networks of vital businesses around the world, and the attacks are not slowing down. According to reports, malware volume skyrocketed in 2016—more than 800 percent when...

CX Management: Your Top-Line And Bottom-Line Growth, Part One

CX Management: Your Top-Line And Bottom-Line Growth, Part One

What is CXM? If you ask 10 different people "What is CXM?" you will probably get 10 different answers. Some may talk about how easy a product is to use. Or how easy it is to navigate a website and make a purchase. Others may talk about phone interactions with customer...

Recurring Revenue Sales Plans That Rock

Recurring Revenue Sales Plans That Rock

Your sales plan won't work in a recurring revenue world for two reasons. You’ve taken your transactional-based sales plan and perhaps altered it slightly. No matter how good the mechanics of the plan are, it will not provide incentive for your sales professionals to...

Building Cloud Services Recurring Revenue: 5 Metrics

Building Cloud Services Recurring Revenue: 5 Metrics

Revenue, profit and cash flow are the ultimate measurements that validate how you are truly doing as a business. In this brief, I want to explore some supporting metrics that are not part of an organization's day-to-day planning. Business Valuation and Worth If you’re...