95% Customer Satisfaction
We strive to provide industry-leading customer success and support and with our 24/7 global customer success team and the largest, easily accessible Help Center for step-by-step migration guides and troubleshooting tips, the answer is always at your fingertips. Rest assured that we have your back!
With our industry-leading customer satisfaction rating, you can expect only the best support from the BitTitan Customer Success team. We also have a wide range of freely available support resources available to you in our Help Center.
Help Center and Resources
The Help Center is your go-to hub for technical documentation to help you successfully complete your migration projects and address your support problems. You can also check and subscribe for MigrationWiz platform status updates on the System Status page.
BitTitan Customer Success
Let us know how we can help make your migration project a success!
BitTitan Support Team
so you can access support whenever you need, with a same-day response!
BitTitan Help Center
Migration Guides and hundreds of
Help Center articles designed to
address all your technical questions.
Customer Enablement
processes give you control of your migration,
supported by in-product guided assistance.
Using DeploymentPro, we automated the setup of user profiles, signatures, rules, and AutoCompletes. It saved us the time and hassle of manually going to each desktop in the office. We absolutely will use DeploymentPro again!
– LAUREN BRUNSON, SENIOR TECHNICAL STRATEGIST, BITTITAN
Open a Support Ticket
We have a 24/7 support team dedicated
to helping you by providing in-depth
troubleshooting for your MigrationWiz projectsTo submit a ticket, please sign into your BitTitan account and start the process here!
Our support structure ensures your ticket
is always handled by an engineer aligned
with your local working hours, allowing for
a faster ticket response time and a more
meaningful ticket resolution.
To learn more about BitTitan products
and the support offered, please contact us.
Standard Onboarding
MigrationWiz is the easiest cloud migration
tool you can use. If your team is new to
MigrationWiz, or new to migrating
a specific workload, we offer an
onboarding package to ensure a
better end-user experience and project success.
This option is good for new MigrationWiz
users and new migration scenarios.
We help you define your migration scope,
strategy, and configuration.
You’ll have access to all relevant Knowledge Base articles.
Enterprise Onboarding
BitTitan offers project setup and strategy
guidance for complex, large scale projects to help you quickly adopt MigrationWiz and streamline delivery. Services include dedicated up-front resources and multi-channel follow-up. We’ll support you with:
- A dedicated Customer Success resource
- Guidance for complex, multi-workload migrations with 1,000 or more users
- Defining and documenting your migration scope, strategy, and success criteria
- Recommended MigrationWiz configurations
- Access to relevant Knowledge Base articles