BitTitan Customer Support

Expert migration help when you need it

Every MigrationWiz customer gets free technical support, step-by-step migration guides, and self-service resources. When you want proactive help planning and setting up your project, paid Customer Success services give you the right level of guidance, from a single Advisor Hour to full Standard or Enterprise Onboarding.

Open a Support Ticket Explore Customer Success Options
95%
Average CSAT

Average customer satisfaction over the past 14 months

98%
Recent quarter

Customer satisfaction score reached during the past quarter

24 hrs
Initial response

Initial response within 24 hours, seven days a week

Submit a support ticket anytime. Open a ticket

Two ways we help

Choose the help you need

Customer Support · Included

I need help with a product issue

MigrationWiz Customer Support is included at no additional charge. Search the Help Center, ask the MigrationWiz assistant, or open a ticket for help with a reproducible product, configuration, access, or migration issue.

  • Errors
  • Configuration
  • Account access
  • Failed items
Get Support

Customer Support · Included

Free support included with MigrationWiz

Start with the resource that best matches your question. If you need an engineer, open a ticket and include as much project detail as you can.

Browse the Help Center

Follow step-by-step migration guides, search hundreds of technical articles, and find answers to common errors and configuration questions.

Visit the Help Center

Ask MigrationWiz

Get quick answers to common product, setup, and migration questions from our AI-powered assistant.

Ask MigrationWiz

Open a support ticket

Connect with our global Customer Support team for help troubleshooting MigrationWiz product issues. Submit your request through the website anytime.

Initial response within 24 hours, 7 days a week
Open a Support Ticket

Before you open a ticket

What free Customer Support covers

Our Customer Support team investigates and troubleshoots reproducible issues involving MigrationWiz software, configuration, and account access.

Customer Support is the right path when an issue needs technical investigation. If you want proactive help defining scope, planning the migration, or setting up MigrationWiz, choose a paid Customer Success service.

For the fastest response, include the details in the checklist with your ticket.
What to include with your ticket
  • Your BitTitan account email
  • Your support region (Americas, EMEA, or APAC)
  • The MigrationWiz project name
  • Your planned cutover date
  • Error messages or screenshots
  • Troubleshooting steps you have already tried

Tip: add @bittitan.com and @migrationwiz.com to your safe sender list so replies reach you.

What Customer Support covers

Covered

  • MigrationWiz software issues
  • Configuration problems
  • Account and access issues
  • Reproducible migration errors

Not covered

  • Project planning and scope (see Customer Success)
  • Custom scripting
  • Problems in source or destination systems
  • Feature requests

Customer Support · IncludedInvestigates technical issues like errors, configuration and access. Open a ticket

Customer Success · PaidHelps you plan and set up your migration: scope, strategy and recommended configuration.

Customer Success · Paid

Purchase Customer Success guidance for your project

Customer Success services provide proactive scope, planning, and setup guidance before and during your project. Choose the option that matches how much guidance your team needs.

Advisor Hours

Need a little help getting started, but not a full onboarding package? An Advisor Hour is a single 60-minute call to help plan your migration or set up MigrationWiz. A Customer Success manager will schedule the session and walk through your migration with you.

One 60-minute callPlanning or setupScheduled by a Customer Success manager

Advisor Hours can't be used for technical Support questions or issues that need investigation. Send those to Customer Support.

Talk to Sales About Advisor Hours

Choose an onboarding level

Standard and Enterprise Onboarding include a dedicated Customer Success contact for scope and setup guidance. This person is not a technical support engineer, so technical issues continue to go through Customer Support.

Standard Onboarding

Focused projects & teams new to MigrationWiz
Best for
Teams new to MigrationWiz or an unfamiliar migration scenario, typically a focused project.
Guidance
Dedicated Customer Success contact and kickoff meeting.
Planning
Help defining project scope, strategy, success criteria, and environment requirements.
Validation
Proof-of-concept or test migration guidance.
Configuration
Recommended MigrationWiz setup for the project.
Engagement
Structured onboarding for a focused project.
Ask about Standard Onboarding

Enterprise Onboarding

Complex projects, typically 1,000+ users
Best for
Complex, large-scale, or multi-workload projects, typically 1,000+ users.
Guidance
Dedicated Customer Success contact, kickoff meeting, and additional planning sessions.
Planning
Detailed scope, strategy, success criteria, project requirements, and risk planning.
Validation
Proof-of-concept planning for a complex, multi-workload migration.
Configuration
Recommended MigrationWiz configuration aligned to the project plan.
Engagement
Expanded engagement and multi-channel follow-up for a complex project.
Ask about Enterprise Onboarding
Talk to Sales About Onboarding

FAQ

Frequently asked questions

Is MigrationWiz support free?

Yes. MigrationWiz Customer Support is available at no additional charge for technical troubleshooting and investigation. Paid Customer Success services provide proactive planning, scope, and setup guidance.

Can I submit a ticket at any time?

Yes. You can submit a ticket through the website anytime. Initial responses are provided within 24 hours, seven days a week.

When should I purchase Customer Success services?

Purchase Advisor Hours or onboarding when you want proactive help planning the migration, defining scope, or setting up MigrationWiz. Use Customer Support when a technical issue needs troubleshooting or investigation.

When should I choose Advisor Hours?

Choose Advisor Hours when you need one hour of planning or setup help but don't need a full onboarding package. Advisor Hours can't be used for technical Support questions or investigations.

Which onboarding option should I choose?

Standard Onboarding is designed for a focused project or a team that is new to MigrationWiz. Enterprise Onboarding is designed for complex, multi-workload projects and is typically recommended for migrations with 1,000 or more users.

Get the right level of help for your migration

Troubleshoot a MigrationWiz issue with free Customer Support, or talk with Sales about the right Customer Success service for your next project.

Open a Support Ticket Talk to Sales About Customer Success

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