[HB:] How do the cloud adopters sync on onboarding?
[RK:] Onboarding starts with email. The first step is often constructing a hybrid environment, and then transferring data from the on-premises servers to the cloud. Further steps may include implementing existing communication services such as Skype for Business, and other workloads may follow. However, such projects can be difficult to initiate.
Planning in advance helps to get around obstacles but the companies are dependent on qualified Microsoft partners—not only to overcome the technical hurdles, but as mentioned, to clarify the licensing. During migration, they must ensure that the normal operation continues without interruption while parallel training plans are worked out so that the company’s employees learn the new programs.
If private cloud services exist, they must be reconciled with the existing cloud services before a migration can be initiated. Often they will adjust manual programs to close the gaps, but of course there is the economic desire to relocate such systems to the cloud. As an example, a custom enterprise CRM system can be difficult to adapt to the cloud-based model.
[HB:] How can Microsoft partners improve in the implementation phase?
[RK] Some Microsoft partners lack standardization and start at square one with every customer, where they could be working with solution templates. During an Exchange email migration (on-prem) to Office 365 the business processes are often identical, but not standardized from customer to customer. Also, partners often forget to provide training. Microsoft has created some specifications, even though the procedures are not always fully transferable. This means the partners must expand beyond their on-premises expertise with systems and solutions. This becomes more difficult when these partners have to deal with cloud systems from several manufacturers—especially when their advisors are dealing with ongoing projects and simply lack the time or focus.
Read part two here.
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