Unforeseen challenges occur in most migrations. Those challenges can be compounded by inexperienced staff, budget realignment and hidden costs. While IT teams are typically staffed with highly knowledgeable professionals, most are not migration experts. Migrations are not everyday occurrences, and most IT teams are not equipped to manage migration curveballs.
Whether you’re new to migrations or facing a project that’s more complex than what you’re used to, choosing MigrationWiz is the first step to a seamless migration. MigrationWiz consistently earns points for being both full-featured and easy to use. When navigating any migration challenge, engaging an expert can lead to savings in cost, time and resources.
Importance of Customer Success
Customer success teams work with the migration team from the beginning to plan, strategize and identify and address problems before they occur. They provide strategic practices to avoid major setbacks that cost time and money and prevent migrations from resulting in devastating missteps.
Customer success teams provide expert help in three primary areas:
- Scope of data: First, the customer success team can help the end-user company scope all the data, files and workloads they have. They will then assess the various data types and where the data needs to move.
- Planning and strategy: Next, customer success teams work to proactively understand all the complexities in migrating the end-user’s IT environment. For instance, the company’s IT environment may be built upon a complex web of various systems. Customer success engineers help identify the potential pitfalls those systems present and strategize navigating them to advance the migration successfully.
- Proof of concept: Finally, customer success teams use a proof of concept and migrate a small subset of the user base to inform how the larger migration will go. The data subset may include mailboxes, shared files and documents, and other data the company plans to move. The proof of concept provides a snapshot of what needs to happen to migrate the larger amount of data successfully.
Customer engagement needs will vary depending on the size and scope of your project, so BitTitan offers three levels of onboarding to make sure you’re on the right path to success. With Enterprise Onboarding and Standard Onboarding, you’ll work with a dedicated customer success manager who will help your team plan a migration through proof-of-concept.
Which package you choose will depend on the size and complexity of your migration. If you need someone to walk you through the basics of a migration, Advisor Hours give you dedicated one-on-one time to get your questions answered.