Bits & Bytes

The BitTitan Blog for Service Providers

The How Of Fixing Slow Networks, For Your Cloud’s Sake

The How Of Fixing Slow Networks, For Your Cloud’s Sake

The How Of Fixing Slow Networks, For Your Cloud's Sake The reality is that more network activity is moving to the WAN and Internet. And visibility and control of network traffic is becoming more critical. You’ve no doubt had the call from your end user saying the...

Microsoft SMB Partners: Know Thy Competencies And Incompetencies

Microsoft SMB Partners: Know Thy Competencies And Incompetencies

Microsoft SMB Partners: Know Thy Competencies And Incompetencies Most Microsoft Partners that focus on small and medium-sized businesses (SMBs) are themselves SMBs. No SMB, whether customer or partner, can afford to pay for skilled people who mostly sit on the bench....

Begun The Cloud War Has!

Begun The Cloud War Has!

Begun The Cloud War Has! The Cloud War?! It’s not quite as dramatic as Yoda ominously announcing the start of the Clone Wars. It's legacy vendors and distributors (who rely on channel partners for a huge amount of their sales) rushing to claim business with...

Crafting a Recurring-Revenue Sales Plan

Crafting a Recurring-Revenue Sales Plan

Crafting a Recurring-Revenue Sales Plan The right sales plan plays a vital role in achieving sustainable and growing revenue for any business. As an organization transitions to a recurring revenue approach, the right sales compensation program becomes even more...

The Gross Profit Challenge

The Gross Profit Challenge

The Gross Profit Challenge What obstacles do value-added resellers, IT solution providers and managed service providers face? The old profit pools are shrinking, and if you’re a leading channel company you are under pressure to sustain your blended gross margin...

Customer Satisfaction Is Not Customer Loyalty: Why It Matters

Customer Satisfaction Is Not Customer Loyalty: Why It Matters

Customer Satisfaction Is Not Customer Loyalty: Why It Matters If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These terms are often...

The Five Stages Of VAR Grief

The Five Stages Of VAR Grief

The Five Stages Of VAR Grief It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans. It’s an undesired change in our lives. Many VARs, IT Solution Providers (ITSPs) and Managed Service Providers (MSPs) are grappling with...

Hybrid VAR – Don’t Overreact, But …

Hybrid VAR – Don’t Overreact, But …

Hybrid VAR – Don’t Overreact, But … The increasing demand for cloud services is forcing value-added resellers (VARs) and solution providers to assess their current business models and the services they provide to their clientele. Many times, that leads to talk of...