The BitTitan Blog for Service Providers
The Cure for Your Software Debugging: Part 2 of 3 This post is the second in a series about Tips & Tools for debugging—read the first post here. My company logs billions of events a day, and we migrate millions of users. The scale is massive. By helping...
Overcoming SHD (Self Help Desk) in 16 Simple Steps The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
Part 1: Sink, Swim Or Steer The Course Of The Cloud A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for MSPs who are heading to the...
The Cure for Your Software Debugging: Part 1 of 3 As a Site Reliability Engineer, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure migrations run efficiently and smoothly for millions of...
Cloud, Meet Network. Play Nice You Guys… Yesterday, after months of negotiation, software giant Microsoft announced that it will acquire professional social networking site LinkedIn for $6.2B in cash. The acquisition, Microsoft’s largest ever, combines its more than...
MSP Marketing Essentials, Part 4: Taking Action on Leads This is part four of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. Following the correct process for marketing means having an agreed-upon way of taking...
Migrating to Office 2016: Autodiscover Since Microsoft released Office 2016, the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a YEAR as its version number.) As you might expect, this new version means...
Why Office 365 Resellers Will Fail, Part 2: “Packaged IP” Is Not For Every Partner In our last installment, we outlined several reasons why Office 365 resellers must focus on differentiation. One of the approaches that Microsoft recommends is “Packaged IP” – creating...
Why Office 365 Resellers Will Fail, Part 1: Stop Pitching Office 365! Earlier this month, Microsoft Partner Sales Executive, Justin Slagle, wrote a great article with a simple message: “You should stop pitching Office 365!” No, Justin has not gone rogue. He is trying...
Cloud Service Providers Are Beating On-Prem Competitors, But Still Have A Long Way To Go IDC just published the first installment of a five part report about Microsoft’s partner ecosystem. The key takeaway: cloud-focused partners are beating their on-prem-focused...