The BitTitan Blog for Service Providers
Why Office 365 Resellers Will Fail, Part 1: Stop Pitching Office 365! Recently, Microsoft Partner Sales Executive, Justin Slagle, wrote a great article with a simple message: “You should stop pitching Office 365!” No, Justin has not gone rogue. He is trying to teach...
Navigating the Cloud in 3 Simple Steps This is part 2 of a blog series on the cloud in response to a recent Redmond Channel Partners article. You can read part 1 here! It’s no secret that just about all MSPs were technologists first—before they started their business....
The Cure for Your Software Debugging: Part 3 of 3 his post is the final in a three-part series about software for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I’m going to discuss two tools: one is very easy to use; the other one is hard...
The Cure for Your Software Debugging: Part 2 of 3 This post is the second in a series about Tips & Tools for debugging—read the first post here. My company logs billions of events a day, and we migrate millions of users. The scale is massive. By helping...
Overcoming SHD (Self Help Desk) in 16 Simple Steps The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
Part 1: Sink, Swim Or Steer The Course Of The Cloud A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for MSPs who are heading to the...
The Cure for Your Software Debugging: Part 1 of 3 As a Site Reliability Engineer, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure migrations run efficiently and smoothly for millions of...
Cloud, Meet Network. Play Nice You Guys… Yesterday, after months of negotiation, software giant Microsoft announced that it will acquire professional social networking site LinkedIn for $6.2B in cash. The acquisition, Microsoft’s largest ever, combines its more than...
MSP Marketing Essentials, Part 4: Taking Action on Leads This is part four of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. Following the correct process for marketing means having an agreed-upon way of taking...
Migrating to Office 2016: Autodiscover Since Microsoft released Office 2016, the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a YEAR as its version number.) As you might expect, this new version means...
