The BitTitan Blog for Service Providers
3 Ways to Look Smooth While Upselling the Cloud Upselling is a crucial part of driving a successful cloud business, especially if you’re looking to build recurring revenue. As a Microsoft partner, attaching more products and services to existing deals can pay off with...
A Dev’s Perspective on Automation Automation is a hugely important tool for me in my work as a lead software design engineer. Working at a company that has grown quickly can sometimes leave you with limited resources. Without automation it can be very challenging to...
Why Office 365 Resellers Will Fail, Part 2 In our last installment, we outlined several reasons why Office 365 resellers must focus on differentiation. One of the approaches that Microsoft recommends is “Packaged IP”—creating intellectual property and bundling it with...
How to Beat the Pants off Your On-Prem Competitors DC just published the first installment of a five-part report about Microsoft’s partner ecosystem. The key takeaway: cloud-focused partners are beating their on-prem-focused competitors. Here are some numbers from the...
Why Office 365 Resellers Will Fail, Part 1: Stop Pitching Office 365! Recently, Microsoft Partner Sales Executive, Justin Slagle, wrote a great article with a simple message: “You should stop pitching Office 365!” No, Justin has not gone rogue. He is trying to teach...
Navigating the Cloud in 3 Simple Steps This is part 2 of a blog series on the cloud in response to a recent Redmond Channel Partners article. You can read part 1 here! It’s no secret that just about all MSPs were technologists first—before they started their business....
The Cure for Your Software Debugging: Part 3 of 3 his post is the final in a three-part series about software for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I’m going to discuss two tools: one is very easy to use; the other one is hard...
The Cure for Your Software Debugging: Part 2 of 3 This post is the second in a series about Tips & Tools for debugging—read the first post here. My company logs billions of events a day, and we migrate millions of users. The scale is massive. By helping...
Overcoming SHD (Self Help Desk) in 16 Simple Steps The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
Part 1: Sink, Swim Or Steer The Course Of The Cloud A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for MSPs who are heading to the...
