Help Center: Now With AI Assistance
BitTitan consistently gets high marks for the huge amount of information available to help IT teams plan and execute any kind of migration. The BitTitan Help Center keeps growing with resources for everyone from first-time MigrationWiz users to pros who are strategizing large, complex projects. The information is there – and now you can find it faster.
The new AI Help Center assistant, Ask MigrationWiz, will locate articles, guides, and troubleshooting resources for any phase of your migration project. Or, you can use it to explore a variety of migration topics. Ask a question or drill down and the chatbot will provide:
- A summary of the information requested
- A discussion of strategy options or different approaches, if appropriate
- Links to the guides, articles, or FAQs with the details
- How to get expert human assistance if you need it
Speed Your Search
MigrationWiz users are saving valuable time using Ask MigrationWiz to gather information their next migration. No more searching or trying to guess where a particular set of instructions may be located. However, Ask MigrationWiz isn’t limited to finding how-to documentation. Recently, a user told us how they used the chatbot to compose an email to their boss in order to get approval on pricing for a migration project. Other users are asking the chatbot to help them explore migration strategies, prepare proposals, or educate their team.
“Our customers depend on MigrationWiz to execute complex migrations with speed and confidence,” said Nora Chazen, Senior Manager, Support Services of BitTitan. “With the new AI assistant, we’re combining our deep migration expertise with the latest in conversational AI to make help available 24/7, reduce wait times, and improve outcomes for IT professionals around the world.”
Key features of the AI assistant include:
- 24/7 Availability – Always on and ready to help, eliminating the need to wait for business hours or support queues.
- Instant Answers – Responds in real-time to common questions about MigrationWiz, licensing, setup, troubleshooting, and more.
- Seamless Escalation – Complex or unique inquiries are quickly routed to BitTitan’s human support team with full context for faster resolution.
- Continual Learning – Trained on thousands of customer interactions and updated regularly to expand its capabilities
When asked to quantify the vastness of the BitTitan Help Center database, even the Ask MigrationWiz chatbot was stumped, responding, “The BitTitan Help Center contains a comprehensive collection of migration guides, FAQs, and troubleshooting instructions. The exact number of migration guides is not specified.” More important is the fact that when you ask, you get the guidance you need when you need it.
Discover and summarize migration information faster with the new Ask MigrationWiz feature. You’ll find a link to it on the BitTitan home page and in the Help Center. To read the press release on this new update, click here.
