by BitTitan Team | Feb 24, 2017 | Industry Info
CX Management: Who’s The Best (Plus Metrics For Success!), Part Two In our first post, I talked about what CX (customer experience) can mean to different people, working on a CX strategy for your business and finally, what building a superior customer experience...
by BitTitan Team | Feb 22, 2017 | Industry Info
Crafting a Recurring-Revenue Sales Plan The right sales plan plays a vital role in achieving sustainable and growing revenue for any business. As an organization transitions to a recurring revenue approach, the right sales compensation program becomes even more...
by BitTitan Team | Feb 22, 2017 | Industry Info
The Gross Profit Challenge What obstacles do value-added resellers, IT solution providers and managed service providers face? The old profit pools are shrinking, and if you’re a leading channel company you are under pressure to sustain your blended gross margin...
by BitTitan Team | Feb 17, 2017 | Industry Info
Customer Satisfaction Is Not Customer Loyalty: Why It Matters If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These terms are often...
by BitTitan Team | Feb 16, 2017 | From the Experts
We Asked Our Developers: What Work Annoys You? At BitTitan, if you ask one of our developers how long it will take to fix something, a popular answer is “two hours or six days.” It’s harder to convey in text than through voice, but rest assured there’s a dash of...
by BitTitan Team | Feb 16, 2017 | Industry Info
The Five Stages Of VAR Grief It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans. It’s an undesired change in our lives. Many VARs, IT Solution Providers (ITSPs) and Managed Service Providers (MSPs) are grappling with...
by BitTitan Team | Feb 15, 2017 | MigrationWiz
Double the Size of Your Office 365 Migration Projects Don’t leave money on the table. Many BitTitan Partners have increased their profit margins by upselling OneDrive to their Office 365 customers. If you migrate email without even offering to move...
by BitTitan Team | Feb 14, 2017 | Industry Info
Hybrid VAR – Don’t Overreact, But … The increasing demand for cloud services is forcing value-added resellers (VARs) and solution providers to assess their current business models and the services they provide to their clientele. Many times, that leads to talk of...
by BitTitan Team | Feb 14, 2017 | Industry Info
Why Modern MSPs Must Think and Act Like SaaS ISVs: Three Reasons Does a modern MSP have to think like a SaaS ISV? Modern MSPs are almost never SaaS ISVs! How does/must a SaaS ISV think?
by BitTitan Team | Feb 10, 2017 | Industry Info
The Gross Profit Challenge: Overcoming Obstacles in the Cloud Era Many of the old profit pools are shrinking, and if you’re a leading channel company you are under immense pressure to sustain your blended gross margin objectives. Over the years, you’ve become very...
by BitTitan Team | Feb 9, 2017 | From the Experts
Change Your Approach to Profitability with Automation The cloud is not keeping ITSPs from being more profitable. A new ModernMSP article by George Mellor, President and CEO of KloudReadiness, points out that a focus on how external forces are hurting...
by BitTitan Team | Feb 8, 2017 | Customer Stories
On Video: Seven Successes from Partners Using MigrationWiz Our partners know how much we love celebrating their wins. But in case you despise listicles and shameless self-promotion, we’ll cut right to the chase. We’re willing to bet you aren’t...
