The BitTitan Blog for Service Providers
Nearly 10,000 users. 20 TB of data in total. Two weekends to migrate. Mission: impossible? Not for us, nor for you. Recently, our Service Engineering team had a unique opportunity: to deliver a large, complicated migration with a tight, unwavering timeframe. The...
If you’re like most IT Solutions Providers, you’ve been reading and hearing about the variations of cloud business models. They include the Managed Services Provider, Cloud Solutions Provider, Cloud Services Broker, and my most recent favorite: Modern MSP. No matter...
Content Marketing is one of the hot topics that has become part of the language of inbound marketing. It’s essentially a process of using targeted, engaging content to drive your audience to take a specific action. OK, that's all fine and well, but what does content...
In a recent article, I mentioned the importance of the ModernMSP focusing on delivering business outcomes to clients. "Business outcomes" is a fairly new concept in the traditional IT world, most especially with traditional IT Solutions Providers (ITSPs) who have...
In a previous post, we provided a primer for the ModernMSP on the Cost of Customer Acquisition, or COC (often referred to as COA by executives and investors in recurring revenue businesses). In that post, we talked about why COC is such a critical part of a...
While many IT services providers and their customers - particularly small businesses - are seeing the value of the cloud, some are holding out for a variety of reasons. Some of the common reasons I hear from providers include:
As businesspeople, we are all familiar with the age-old concept that acquiring new customers is many times more expensive than retaining existing customers (by some reports five to seven times more expensive). In a ModernMSP's business, the value of customer retention...
Are you a trusted advisor to your customers? (You might have heard that it’s one of the hallmarks of a Modern MSP). Being a trusted advisor is about more than giving advice—it’s about knowing your customer and what they’re going through. For example, let's talk about...
It’s one thing to think about the future; it’s another to be living it. Now is the time to start living in it. In a recent blog, Dan Rahko of SBT Partners describes three areas of focus that make a Modern MSP. It’s a formula he calls, the one-percent club because only...
If you’re not concerned about your future as an IT services provider, feel free to put your head back in the sand now. For the rest of you, there’s a reality looming that’s becoming clearer every day: Data-driven automation is the future, and it’s in the cloud....
