The BitTitan Blog for Service Providers
Genee Grants Microsoft's Artificial Intelligence (AI) Wish This week Microsoft announced its acquisition of smart scheduling service, Genee. This agreement adds Microsoft to a running list of major tech players banking on the allure of Artificial Intelligence (AI)....
Understanding the Buyer's Journey You’ve transformed your on-premises IT solutions to the cloud. You’ve transformed your product-focused business to a recurring revenue services model. But there’s one thing left to do—transforming your marketing approach for the...
Is Demand for Global Cloud Services Jeopardizing User Security? There’s no question about the power of cloud services—they enable everything from massive scalability and virtualized resources to instant provisioning and faster expansion. Businesses worldwide see the...
Embracing Change: Technology vs. Cloud Solutions and the ModernMSP For decades, we’ve lived in a “technology” world. You know that world—mainframes, min-computers, PC’s, laptops, networking gear, big software, PBX’s, etc.—all used to enable business. In this model,...
Breaking into the Enterprise: 12 TB in Two Days with MigrationWiz Nearly 10,000 users. 20 TB of data in total. Two weekends to migrate. Mission: impossible? Not for us, nor for you. Recently, our Service Engineering team had a unique opportunity: to deliver a large,...
A Two-Step MSP Strategy for Managed Services Growth If you’re like most IT Solutions Providers, you’ve been reading and hearing about the variations of cloud business models. They include the Managed Services Provider, Cloud Solutions Provider, Cloud Services Broker,...
A Competitive Edge: Content Marketing for the ModernMSP Content Marketing is one of the hot topics that has become part of the language of inbound marketing. It’s essentially a process of using targeted, engaging content to drive your audience to take a specific...
The ModernMSP and Business Outcomes In a recent article, I mentioned the importance of the ModernMSP focusing on delivering business outcomes to clients. "Business outcomes" is a fairly new concept in the traditional IT world, most especially with traditional IT...
A Graphical Look at the ModernMSP "Cost of Customer Acquisition" In a previous post, we provided a primer for the ModernMSP on the Cost of Customer Acquisition, or COC (often referred to as COA by executives and investors in recurring revenue businesses). In that...
How Small Businesses Think About the Cloud While many IT services providers and their customers - particularly small businesses - are seeing the value of the cloud, some are holding out for a variety of reasons. Some of the common reasons I hear from providers...
