The BitTitan Blog for Service Providers
Breaking into the Enterprise: 12 TB in Two Days with MigrationWiz Nearly 10,000 users. 20 TB of data in total. Two weekends to migrate. Mission: impossible? Not for us, nor for you. Recently, our Service Engineering team had a unique opportunity: to deliver a large,...
A Two-Step MSP Strategy for Managed Services Growth If you’re like most IT Solutions Providers, you’ve been reading and hearing about the variations of cloud business models. They include the Managed Services Provider, Cloud Solutions Provider, Cloud Services Broker,...
A Competitive Edge: Content Marketing for the ModernMSP Content Marketing is one of the hot topics that has become part of the language of inbound marketing. It’s essentially a process of using targeted, engaging content to drive your audience to take a specific...
The ModernMSP and Business Outcomes In a recent article, I mentioned the importance of the ModernMSP focusing on delivering business outcomes to clients. "Business outcomes" is a fairly new concept in the traditional IT world, most especially with traditional IT...
A Graphical Look at the ModernMSP "Cost of Customer Acquisition" In a previous post, we provided a primer for the ModernMSP on the Cost of Customer Acquisition, or COC (often referred to as COA by executives and investors in recurring revenue businesses). In that...
How Small Businesses Think About the Cloud While many IT services providers and their customers - particularly small businesses - are seeing the value of the cloud, some are holding out for a variety of reasons. Some of the common reasons I hear from providers...
Winning New Business: Understanding Cost of Customer Acquisition As businesspeople, we are all familiar with the age-old concept that acquiring new customers is many times more expensive than retaining existing customers (by some reports five to seven times more...
Five Steps to Cloud Adoption Are you a trusted advisor to your customers? (You might have heard that it’s one of the hallmarks of a Modern MSP). Being a trusted advisor is about more than giving advice—it’s about knowing your customer and what they’re going through....
The One-Percent Club It’s one thing to think about the future; it’s another to be living it. Now is the time to start living in it. In a recent blog, Dan Rahko of SBT Partners describes three areas of focus that make a Modern MSP. It’s a formula he calls, the...
Data-Driven Automation: A Matter of Survival? If you’re not concerned about your future as an IT services provider, feel free to put your head back in the sand now. For the rest of you, there’s a reality looming that’s becoming clearer every day: Data-driven...
