Bits & Bytes

Fueling Your ModernMSP Sales Funnel Most ModernMSPs would probably say that, after customer satisfaction, customer acquisition is their #1 priority. If your business is going to scale efficiently, you need a repeatable sales model and a predictable sales engine. But...

EU Cloud: Location, Location, Location There’s one less customer argument about moving to the EU cloud, at least as far as Microsoft is concerned. Microsoft recently built two data centers in Germany, located in Frankfurt and Magdeburg. As a result, data center...

Cloud Risks: Learn Before You Earn We’ve shared a number of features recently extolling the virtues of cloud to the recurring revenue potential of the ModernMSP. But, lest you think we’re giving unfair representation to the benefits of cloud, we’ve compiled a list...

Cloud Insights: Adopting, Onboarding and Implementing (Part 2) This is part two of a two-part interview with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft Student Partner Evangelist. Read part one. Please note:...

AWS vs Azure: Cloud Giants Tee Up to Compete Amazon Web Services (AWS), consistently first-to-market, has been steadfast in its pursuit of cloud dominance. Controlling roughly 30 percent of the market share, AWS has retained its consistent stronghold at the top of the...

Symbiotic Relationship Between CIOs & MSPs Much has been written about the role of the CIO with regard to the benefits of cloud technology, and yet, according to reports, public cloud spending today is only five percent of total IT spending. If the cloud is truly...

I had a great conversation with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft Student Partner Evangelist. Raphael is a trainer and speaker in the field of IT and law, and often the interface between them. His...

SMB Cloud Benefits 101 There’s so much talk about cloud, but let’s step back for a moment to cover the basics as they relate to SMBs. Quite simply, cloud computing means that on-premises IT systems, applications, and databases are hosted in one or more...

3 Ways to Deepen Customer Trust When it comes to the cloud, consumers are now expecting results when making decisions about specific products and services—loyalty has become a thing of past. So what does this mean for managed service providers? It means it’s time to...

How MSPs Can Benefit from Healthcare Verticals There's no question that healthcare is a lucrative industry, but how can MSPs tap into this vertical to increase profitability? MSPmentor’s Maurice Saluan provided insight on the opportunity back in 2009, but many IT...