The BitTitan Blog for Service Providers
Most ModernMSPs would probably say that, after customer satisfaction, customer acquisition is their #1 priority. If your business is going to scale efficiently, you need a repeatable sales model and a predictable sales engine. But what does that really mean? Well,...
There’s one less customer argument about moving to the EU cloud, at least as far as Microsoft is concerned. Microsoft recently built two data centers in Germany, located in Frankfurt and Magdeburg. As a result, data center services are now available to customers in...
We’ve shared a number of features recently extolling the virtues of cloud to the recurring revenue potential of the ModernMSP. But, lest you think we’re giving unfair representation to the benefits of cloud, we’ve compiled a list we’re calling Cloud Risks to Learn...
This is part two of a two-part interview with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft Student Partner Evangelist. Read part one. Please note: The following interview was conducted and transcribed in...
Amazon Web Services (AWS), consistently first-to-market, has been steadfast in its pursuit of cloud dominance. Controlling roughly 30 percent of the market share, AWS has retained its consistent stronghold at the top of the most recent Gartner “Magic Quadrant”...
Much has been written about the role of the CIO with regard to the benefits of cloud technology, and yet, according to reports, public cloud spending today is only five percent of total IT spending. If the cloud is truly what GeekWire dubbed, “the biggest disruption...
I had a great conversation with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft Student Partner Evangelist. Raphael is a trainer and speaker in the field of IT and law, and often the interface between them. His...
There’s so much talk about cloud, but let’s step back for a moment to cover the basics as they relate to SMBs. Quite simply, cloud computing means that on-premises IT systems, applications, and databases are hosted in one or more state-of-the-art data centers managed...
When it comes to the cloud, consumers are now expecting results when making decisions about specific products and services—loyalty has become a thing of past. So what does this mean for managed service providers? It means it’s time to develop customer trust. According...
There's no question that healthcare is a lucrative industry, but how can MSPs tap into this vertical to increase profitability? MSPmentor’s Maurice Saluan provided insight on the opportunity back in 2009, but many IT services providers didn't take action. The...
