The BitTitan Blog for Service Providers
Microsoft SMB Partners: Know Thy Competencies And Incompetencies Most Microsoft Partners that focus on small and medium-sized businesses (SMBs) are themselves SMBs. No SMB, whether customer or partner, can afford to pay for skilled people who mostly sit on the bench....
Begun The Cloud War Has! The Cloud War?! It’s not quite as dramatic as Yoda ominously announcing the start of the Clone Wars. It's legacy vendors and distributors (who rely on channel partners for a huge amount of their sales) rushing to claim business with...
CX Management: Who's The Best (Plus Metrics For Success!), Part Two In our first post, I talked about what CX (customer experience) can mean to different people, working on a CX strategy for your business and finally, what building a superior customer experience would...
Crafting a Recurring-Revenue Sales Plan The right sales plan plays a vital role in achieving sustainable and growing revenue for any business. As an organization transitions to a recurring revenue approach, the right sales compensation program becomes even more...
The Gross Profit Challenge What obstacles do value-added resellers, IT solution providers and managed service providers face? The old profit pools are shrinking, and if you’re a leading channel company you are under pressure to sustain your blended gross margin...
Customer Satisfaction Is Not Customer Loyalty: Why It Matters If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These terms are often...
The Five Stages Of VAR Grief It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans. It’s an undesired change in our lives. Many VARs, IT Solution Providers (ITSPs) and Managed Service Providers (MSPs) are grappling with...
Hybrid VAR – Don’t Overreact, But … The increasing demand for cloud services is forcing value-added resellers (VARs) and solution providers to assess their current business models and the services they provide to their clientele. Many times, that leads to talk of...
Why Modern MSPs Must Think and Act Like SaaS ISVs: Three Reasons Does a modern MSP have to think like a SaaS ISV? Modern MSPs are almost never SaaS ISVs! How does/must a SaaS ISV think?
The Gross Profit Challenge: Overcoming Obstacles in the Cloud Era Many of the old profit pools are shrinking, and if you’re a leading channel company you are under immense pressure to sustain your blended gross margin objectives. Over the years, you’ve become very...
