Managed Solution is a BitTitan partner and provider of comprehensive managed IT services with round-the-clock, U.S.-based support. Their services include IT help desk, proactive monitoring, enhanced security, backup and disaster recovery, cloud infrastructure management, compliance assistance, and strategic IT guidance. Managed Solution has been helping businesses navigate the complexities of Microsoft 365 migrations and IT modernization for more than a decade. Their collaboration with BitTitan over the years has allowed us to work together on excellence in service and customer outcomes.
We recently sat down with Jennell Mott, Chief Operations Officer at Managed Solution to learn how BitTitan supports their service delivery. She also shared the strategies that set them apart in a competitive MSP landscape, and how they continue to scale and tailor their offerings.
A Decade of Collaboration
BitTitan provides a set of reliable tools that simplify migration projects, and Managed Solution has used them to migrate more than 200 customers of all sizes in an ever-changing Microsoft 365 landscape. Jennell describes how a strategic partnership with BitTitan aligns with their core mission to deliver exceptional client outcomes while scaling operational capabilities through industry-leading technology platforms:
“It starts in our pre-sales process. We use the MigrationWiz assessment tool, which allows our architects to gather the information they need to plan complex tenant-to-tenant migrations or gather deeper insights into existing customers’ Microsoft 365 tenants. MigrationWiz enables operational efficiency through repeatable migration methodologies; shorter migration timelines with automation throughout the project lifecycle; and reduced need for additional technical resources.”
Expanding the Meaning of MSP
Managed Solution has a comprehensive approach to customer service, with a broad range of offerings and always-on availability. When asked what customers can expect, Jennell listed an extensive array of services:
“We really stand out for our 24/7 nationwide help desk, available every day of the year. Customers come to us for Office 365 and Microsoft 365 managed services; public, private, and hybrid cloud services; business intelligence and analytics; IT automation; and identity management as well as security and compliance.”
Managed Solution’s offerings include managed IT and IT security services, co-managed IT services, managed services and security services for Microsoft and Azure, and network managed services. They also offer their customers virtual CIO consulting, backup and disaster recovery, and compliance as a service.
Staying Ahead of the Pack
Managed Solution has recognized the need to stay ahead in a crowded MSP landscape. Jennell shared with us how they’re differentiating themselves:
“Our AI-powered IT help desk is run by an experienced U.S.-based team providing technical support, troubleshooting, and proactive maintenance that helps customers minimize downtime and maintain productivity. They do everything from resolving software issues to managing hardware and network systems. Our team delivers fast, reliable solutions tailored to meeting customer needs and keeping IT infrastructure running smoothly and securely.”
In fact, Managed Solution has the numbers to prove it, with a customer satisfaction score of 96.5%. Jennell described how their teams operate as “One Technical Team,” ensuring end-to-end support for customers with escalated support, licensing experts, and strategic consulting just one click away.
“Our business intelligence and data analytics equip customers with powerful BI dashboards that give real-time operational insights at their fingertips. Our team goes beyond IT services and management. We help customers drive business outcomes and see ROI on their service and technology investments with offerings that span cloud, procurement, and professional services.”
As organizations continue to adapt to new technologies and evolving business needs, having the right partners in place is critical. Managed Solution exemplifies what it means to deliver reliable, scalable, and forward-thinking IT services. We’re proud to support their mission through our shared commitment to customer success.