The BitTitan Blog for Service Providers
Modern MSP: Delivering Automation to Customers How do you mix people and automated processes? You help them work together. For our partners, automation is an opportunity to maximize resources and help more customers. For users, delivering automation streamlines their...
How Small Businesses Think About the Cloud While many IT services providers and their customers are seeing the value of the cloud, some small businesses are holding out for a variety of reasons. Some of the common reasons I hear from providers include:
MSPs: Automate Service Delivery Automation effects every aspect of your business. It can help bring down the cost of service delivery for your customers. It can help you scale your business. And ultimately, it can help you and your business get to the next level. We...
Why Recurring Revenue Profitability Relies On New Business In a recent article, cloud and tech guru Todd Hussey explained the importance of understanding the Cost of Customer Acquisition (COC) when growing your IT services business in the next era of the cloud. As...
MSPs Discuss Automation Beyond the Office Automation. At work it helps you stay organized, allows for more productivity and gives you more time to interact and build relationships with your customers. Basically, automation allows you to work smarter not harder which...
The Automation of the Modern MSP Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching on telephone networks, steering and stabilization of...
MSPs Discuss Getting Onboard With The Cloud The cloud. Either you’re already embracing it as an IT consultant or Microsoft partner, or you know you should and haven’t had the time to make a strategy to focus on it. What’s the best approach? Recently we spoke with some...
Infographic: The History of Email Archives Technology is shifting a mile a minute and it’s hard to believe how far we’ve come since the advent of email; Particularly the past 20 years. Petabytes upon petabytes of email are created every day. And those messages need to...
MSPs share: What is a Modern MSP? There’s a constant shift in what it means to be a managed service provider (or a modern MSP). That’s understandable: customers’ needs are shifting, and you need to shift with them. Ideally, though, you are ahead of the game and can...
The Key To IT Upsell Conversations If you follow our blog, you may have noticed a theme of upselling/cross-selling how-tos and best practices lately. That’s because the upsell conversation with customers is one that’s tricky for many people—especially for IT...
