The BitTitan Blog for Service Providers
MSPs Discuss Automation Beyond the Office Automation. At work it helps you stay organized, allows for more productivity and gives you more time to interact and build relationships with your customers. Basically, automation allows you to work smarter not harder which...
The Automation of the Modern MSP Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching on telephone networks, steering and stabilization of...
MSPs Discuss Getting Onboard With The Cloud The cloud. Either you’re already embracing it as an IT consultant or Microsoft partner, or you know you should and haven’t had the time to make a strategy to focus on it. What’s the best approach? Recently we spoke with some...
Infographic: The History of Email Archives Technology is shifting a mile a minute and it’s hard to believe how far we’ve come since the advent of email; Particularly the past 20 years. Petabytes upon petabytes of email are created every day. And those messages need to...
MSPs share: What is a Modern MSP? There’s a constant shift in what it means to be a managed service provider (or a modern MSP). That’s understandable: customers’ needs are shifting, and you need to shift with them. Ideally, though, you are ahead of the game and can...
The Key To IT Upsell Conversations If you follow our blog, you may have noticed a theme of upselling/cross-selling how-tos and best practices lately. That’s because the upsell conversation with customers is one that’s tricky for many people—especially for IT...
A Dev’s Perspective on Automation At BitTitan, we develop products to automate the businesses of our partners, and automation is an equal and hugely important tool for me in my work as a lead software design engineer at BitTitan. Working at a company that has grown as...
Part 1: Sink, Swim Or Steer The Course Of The Cloud This is part 1 of a 2-part blog series. Be sure to check back tomorrow for part 2! A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of...
16 Simple Steps for MSPs to Create a 24/7 Help Desk The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
Tips and Tools to Help Your Software Troubleshooting and Debugging: Part 3 of 3 This post is the final in my three-part series about tools for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I'm going to discuss two tools: one is very easy to...
