The people behind MigrationWiz
The InfoStream project team started by listing out all the questions that came up during their discovery phase. Then they dug into the BitTitan Knowledge Base where they found extensive documentation that answered many of their questions. Not surprisingly, their Knowledge Base exploration sparked additional questions that they hadn’t previously considered.
The next step was for the team to reach out to BitTitan and schedule a call. Not only did they get personal guidance for how to make the mergers a success, BitTitan offered to set up a demo using a sample of real data. They also had people on hand to go over documentation and answer any additional questions.
“When you’re nervous and under pressure, with a giant project and a short timeframe, it makes all the difference to have somebody who will truly work with you,” said Alan. “BitTitan helped us understand what to expect, warned us about the pitfalls, and showed us how to avoid them. You could knock me over with a feather how smooth it all went.”
They surprised even themselves
The merger of the ARC of Palm Beach County, Palm Beach Habilitation, and Seagull Services couldn’t stay secret forever. But by the time the official announcement was made, InfoStream had fleshed out their plan and they were ready to execute. As with any major re-organization, employees had their worries. They worried about losing data, and about losing access to critical applications like timesheets and payroll. The project team identified key employees and gave them the designation of VIP.
“The VIPs are the people critical to keeping operations up and running in an organization,” said Alan. “A good example is the person in charge of payroll. Everyone wants to get paid, so this person gets extra attention throughout the migration.”
In the end, Alan’s Dragon Slayers succeeded in flawlessly moving three very complicated organizations. The migration was nearly transparent to users, and they were able to get right to work on their new platform as soon as they logged in on Monday morning.
“This project worked out better than our best-case scenario,” said Alan. “If you had told me it would be done in a month, I would have said, ‘no way’ – maybe six months. But we did it.”
If you’d like to learn more about how MigrationWiz handles migrations regardless of size and complexity, contact us today.